OUR NEW SUPPORT PLANS AND POLICIES BEGIN APRIL 1, 2021. PLEASE READ.
Thank you for your continued support. In the 44-years we have operated in Connecticut, we’ve seen amazing technological advancements. The internet wasn’t invented but we had ‘bulletin boards’, iPhones were years away and light bulbs were hot to the touch and used a ton of electricity! We know where technology is heading and we’re evolving our products and services to be in step with the trends. In that spirit, I am writing to tell you about our expanded remote ‘touchless’ support and service as well as our new Performance Plans.
New Performance Plans and Support Policies – Effective
April 1, 2021
We are instituting new service policies for all customers and encouraging everyone to join one of our support, service and maintenance plans, we call Performance Plans. This policy begins April 1, 2021. Our four plans include an Essentials Plan that offers 24/7/365 maintenance, support and service, all the way to our Elite Plan where for a fixed monthly cost, we cover all of the labor and most equipment issues. Do you need a remote support update to your home on a Sunday? No problem – it’s included on our Elite Plan, along with 21 other program benefits. Please see the plan agreement for all terms and conditions.
What this means to you
We can now do most system maintenance, updates, support and even system repairs remotely, and contactless. If there’s a new network security update to prevent a hacking network breach that would normally require a visit, we can now perform the fix right from our office without interrupting you for a service call. This reduces time and expense for you and for us, which allows us to offer the listed plans at the pricing shown. Please note, some existing systems can usually be updated or may require new devices to take advantage of this new technology.
Click HERE to download our Support Plan brochure
Please contact us to discuss your options at your earliest convenience. Thank you for your continued support.
President and Founder